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Privacy Policy

Our contact details:

Name: Kathy Winder at Purrfect Cat Care

Phone Number: 07828 212 362

Email: hello@purrfectcatcare.co.uk

 

The type of personal information we collect:

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics: including your name, postal address and contact details such a telephone number and email address;

  • Service data: details of services we provide to you.

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How we get the personal information and why we have it:

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • We collect all of the types of data listed above directly from you when you interact with us;

  • We collect personal identifiers, contacts and characteristics from social media sites such as Facebook;

  • We collect name and contact details from third parties who send us your details as prospective customers;

We use the information that you have given us in order to maintain contact or conduct business on a lawful basis.

 

We may share this information with the following parties: 

  • Staff who are required to view the information to carry out their job;

  • Third parties who we interact with on your behalf, including: veterinary practices;

  • Our professional advisers: accountants, lawyers, bankers and insurers;

  • HM Revenue & Customs and other authorities based in the UK who require reporting of our activities in certain circumstances.

We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions and the legal bases set out below.

 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting hello@purrfectcatcare.com

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

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How we store your personal information:

Your information is securely stored within the Purrfect Cat Care computer systems and database. We will retain your personal data for as long as necessary, including for the purposes of satisfying any legal, accounting, or reporting requirements.

We will then dispose of your information by:

 

  • Deleting the majority of the personal information that we hold about you on our database and computer systems.  This includes, but is not restricted to your telephone number and postal address;

  • However, if you choose to exercise your rights as laid out below, we will retain your name and email address on our suppression list to ensure that Purrfect Cat Care has a record of your request and will strictly adhere to it;

  • We will remove all your details from our marketing systems and you will therefore stop receiving any correspondence from us.

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Your data protection rights

Under data protection law, you have rights including:

 

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

 

Please contact us at hello@purrfectcatcare.co.uk if you wish to make a request.

 

How to complain:

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@purrfectcatcare.co.uk .

 

You can also complain to the ICO if you are unhappy with how we have used your data. 

 

The ICO’s contact information:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

 

Attribution

This Privacy Policy was created using the ICO Make your Own Privacy Notice on 12 July, 2021.

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