We are happy to help with a little plant watering while you're away, but please note that the care of your pets will be our main priority at all times.

We will alert you of any emergencies. If we are unable to contact you then we will try your emergency contact. If your pet is taken ill then we will take them to your vet, or the out of hours vet, for veterinary care. Vet and emergency contact details are taken at the time of registering on the New Customer Form.

Kathy is the primary sitter. We also have a lovely team of sitters available for the busier periods such as weekends and school holidays. The team is allocated according to availability or location and you will be notified who the sitter is prior to the start date. We will aim to allocate one sitter per booking, but this is not always possible. In this instance, we will ensure keys are safely handed over prior to the next sitter attending.

Visits are booked by getting in touch with Kathy via one of the methods shown on the Contact page. Once availability has been confirmed, you will be sent a New Customer Form to complete, which covers all the info required to care for your pet. Your profile is created within the booking system and the visits are scheduled accordingly. Once you are set up as a client, you can contact Kathy directly or make bookings online or via the app.

Cat sitting visits are usually around 30 minutes but you can request longer visits if you require them. Pet sitting visits will last as long as it takes to complete the duties.

Kathy will get in touch to arrange the complimentary M&G prior to your departure. She will visit your property at a mutually agreed time to meet with yourself and your pets, go through the details provided on the New Customer Form, and to understand where items are such as food, litter trays etc. We will also collect a working key at the M&G, so please ensure it is cut and tested beforehand.

We will call for your cat on arrival and at several points while completing the duties, but if they have not returned within 10 minutes of arriving then we will move onto our next visit.

At present we cover Winchester up to approximately 7 miles outside of the centre. Regretfully we're not able to take on any new customers beyond 7 miles at this time.

The best option is a key box as this will allow any one of the team to gain access and is invaluable if there are any delays to your return. We can also hold keys for you, which we keep safely locked away. We can collect keys prior to each visit, however, this incurs a £5 charge after the iniital M&G. You can leave keys in a safe place, entirely at your own risk. At the end of the visit, keys can be posted through the door, but we will not be able to get access again, hence the key box suggestion. We can also drop the keys back when you've returned, but this will incur a £5 charge.

A 50% deposit is charged to secure the visits, which is payable by bank transfer. Should you cancel your visits, the deposit is refundable, subject to the Cancellation Charges as laid out in the T&Cs. The balance can be paid by cash at the meet-and-greet or is invoiced upon completion of the visits.

All sitters have DBS checks and are covered by our Petplan Sanctuary insurance. If you would like to view any of our DBS or insurance certificates, please request this at the initial registration.

Our visits are organised by location and route, and as you can imagine many clients would like their pets fed at a similar time, so it is difficult to commit to set times. You can let us know your preferred visit time and we will try to accommodate it if we can. We will make exceptions for administering timed medication. Visiting times are Monday to Sunday between 06:00-19:00. Morning: 06:00-10:00 | Lunch: 12:00-14:00 | Afternoon: 16:00-19:00. We can also visit 'Anytime' (up to 15:30). These times may vary at peak periods such as bank holidays and over the festive season.

We strongly encourage you to book your visits with as much notice as possible. During busy periods we are often at capacity and have to turn people away. Our busy periods are: school holidays for summer, half term and Easter, plus bank holidays and Christmas & New Year. We try our best to accommodate last-minute requests, but this may only be possible for existing clients as we need to allow time to arrange the meet-and-greet and keys etc.

Your house security will be checked with our daily visits. Plus we can add a few extras to ensure it looks 'lived in', such as turning on lights and drawing curtains etc. Additionally, our vehicles are unmarked so not to advertise that you're away from home.